Reservations and Bookings

In order to confirm your accomodation, a deposit of 50% of the total cost of the nights booked is required, with the balance payable 7 working days prior to arrival.

Terms of Rental

Following are the terms of agreement regarding the rental of our self-catering properties:

  1. The property will be presented in a clean and tidy condition, and is to be left in a similar condition. Guests are responsible for cleaning all utensils, and equipment, packing rubbish & replacing all consumable products, prior to departure. We will dispose of your rubbish.
    There are ‘Throw’n’Go’ rubbish receptacles located in the car park at ferry terminals for your convenience, if you need them.
  2. All linens are supplied, unless otherwise stipulated. (Beach towels can be arranged through the office at a nominal charge).
  3. The property is fully furnished with everything required for holiday rental.
  4. The lessee will ensure that the number of persons occupying the house is under no circumstances to exceed the numbers stipulated in your booking confirmation. Failure to abide by this could see your tenancy terminated with no refund for the outstanding nights booked.
  5. Any breakages repairs or damage caused by your negligence during the rental period will be your sole responsibility, and should damage or breakage occur or any items go missing or repairs need to be carried out then you will be fully responsible for the total cost of restoration to the original condition as at the date of the commencement of your rental period. Any damage or breakages should be reported to the Waiheke Unlimited Office, prior to departure. Damages/breakages and/or any additional cleaning charges or rubbish removal costs will be charged to the authorised credit card supplied if payment is not arranged with the office, and by signing this agreement you hereby authorise Waiheke Unlimited Limited to charge for repairs or replacements under this agreement, and balance payments as per clause 1. of the Confirmation and Cancellation Policy.
  6. Neither Waiheke Unlimited Limited nor its directors and/or its managers or employees either personally or in their capacity as managers/directors/ employees are responsible for any problems that may affect your holiday arising from acts outside of their control.
  7. As lessee you will be entitled to quiet and lawful enjoyment of the premises.
  8. The arrival and departure times, are to be strictly adhered to unless otherwise agreed to by prior arrangement.
  9. Please note that parties, weddings or functions are not permitted in any of the properties unless by prior agreement.
  10. No pets allowed unless by prior arrangement.
  11. No smoking is allowed in any of the properties - please smoke outside only. If smoking has occurred indoors, then you will be charged for removing the cigarette odor.
  12. Bookings are accepted by us in good faith as Agents: We cannot be held responsible for actions taken by the owners of premises that are outside of our control, such as (i) the property is sold; (ii) the property is altered in any way; (iii) the property is withdrawn for letting; (iv) rates maybe changed without notice, but will not effect existing bookings. In any of the above or other circumstances, every reasonable endeavor will be made to find alternative accommodation.

Confirmation & Cancellation Policy

1. A deposit of 50% of the total nights booked confirms the rental period, with the full outstanding balance being due and payable prior to arrival. Balance payments will be applied to the same credit card used for the deposit within 7 working days of arrival.

2. The booking can be canceled with no penalty (except for any transaction fees that may be applicable such as credit card fees which will be charged at 3%) if made in writing within three (3) days (the grace period) from the date of this Confirmation.

3. Should events arise beyond the control of Waiheke Unlimited Ltd, regarding the availability of this property, then any confirmed booking may be canceled by Waiheke Unlimited Ltd, in which event, all monies paid as deposit shall be refunded in full, and the lessee shall have no further claims against Waiheke Unlimited Ltd nor its directors.

(Summer & Peak Season) 1st October through 30 April plus all public holidays
4. Bookings canceled in writing within sixty (60) days (including the 3 days grace period) prior to the start date of the booking will incur a cancellation fee of 25% of the cost of the total nights booked.

5. Bookings canceled after sixty (60) days prior to the start date of the booking will, forfeit the entire 50% deposit, and incur a fee of the remaining 50%, being the outstanding balance of the total unbooked room nights, unless the exact booking dates are replaced, in which case a cancellation fee of 25% of the total nights booked will apply which will be deducted from the deposit held. There is no refund for early departure.

(Shoulder and Off Peak Season) May 1 through 30th September excluding public holidays
4. Bookings canceled in writing up to fourteen (14) days (including the 3 day grace period) prior to the start date of the booking will incur a cancellation fee of 25% of the cost of the total nights booked.

5. Bookings canceled after fourteen (14) days prior to the start date of the booking will forfeit the full deposit, and incur a fee of the remaining 50%, being the outstanding balance of the room nights booked, unless the exact booking dates are replaced, in which case a fee of 25% of the total cost of the remaining unbooked nights will apply which will be deducted from the deposit held. There is no refund for early departure.