Reservations and Bookings

In order to confirm your accomodation, a deposit of 50% of the total cost of the nights booked is required, with the balance payable 7 working days prior to arrival.

Terms of Rental

Following are the terms of agreement regarding the rental of our self-catering properties:

  1. The property will be presented in a clean and tidy condition, and is to be left in a similar condition. Guests are responsible for cleaning all utensils, and equipment, packing rubbish & replacing all consumable products, prior to departure. We will dispose of your rubbish.
    There are ‘Throw’n’Go’ rubbish receptacles located in the car park at ferry terminals for your convenience, if you need them.
  2. All linens are supplied, unless otherwise stipulated. (Beach towels can be arranged through the office at a nominal charge).
  3. The property is fully furnished with everything required for holiday rental.
  4. The lessee will ensure that the number of persons occupying the house is under no circumstances to exceed the numbers stipulated in your booking confirmation. Failure to abide by this could see your tenancy terminated with no refund for the outstanding nights booked.
  5. Any breakages repairs or damage caused by your negligence during the rental period will be your sole responsibility, and should damage or breakage occur or any items go missing or repairs need to be carried out then you will be fully responsible for the total cost of restoration to the original condition as at the date of the commencement of your rental period. Any damage or breakages should be reported to the Waiheke Unlimited Office, prior to departure. Damages/breakages and/or any additional cleaning charges or rubbish removal costs will be charged to the authorised credit card supplied if payment is not arranged with the office, and by signing this agreement you hereby authorise Waiheke Unlimited Limited to charge for repairs or replacements under this agreement, and balance payments as per clause 1. of the Confirmation and Cancellation Policy.
  6. Neither Waiheke Unlimited Limited nor its directors and/or its managers or employees either personally or in their capacity as managers/directors/ employees are responsible for any problems that may affect your holiday arising from acts outside of their control.
  7. As lessee you will be entitled to quiet and lawful enjoyment of the premises.
  8. The arrival and departure times, are to be strictly adhered to unless otherwise agreed to by prior arrangement.
  9. Please note that parties, weddings or functions are not permitted in any of the properties unless by prior agreement.
  10. No pets allowed unless by prior arrangement.
  11. No smoking is allowed in any of the properties - please smoke outside only. If smoking has occurred indoors, then you will be charged for removing the cigarette odor.
  12. Bookings are accepted by us in good faith as Agents: We cannot be held responsible for actions taken by the owners of premises that are outside of our control, such as (i) the property is sold; (ii) the property is altered in any way; (iii) the property is withdrawn for letting; (iv) rates maybe changed without notice, but will not effect existing bookings. In any of the above or other circumstances, every reasonable endeavor will be made to find alternative accommodation.

Confirmation & Cancellation Policy

1. A deposit of 50% of the total nights booked confirms the rental period, with the full outstanding balance being due and payable prior to arrival. Balance payments will be applied to the same credit card used for the deposit within 7 working days of arrival.

2. The booking can be canceled with no penalty (except for any transaction fees that may be applicable such as credit card fees which will be charged at 3%) if made in writing within three (3) days (the grace period) from the date of this Confirmation.

3. Should events arise beyond the control of Waiheke Unlimited Ltd, regarding the availability of this property, then any confirmed booking may be canceled by Waiheke Unlimited Ltd, in which event, all monies paid as deposit shall be refunded in full, and the lessee shall have no further claims against Waiheke Unlimited Ltd nor its directors.

(Summer & Peak Season) 1st October through 30 April plus all public holidays
4. Bookings canceled in writing within sixty (60) days (including the 3 days grace period) prior to the start date of the booking will incur a cancellation fee of 25% of the cost of the total nights booked.

5. Bookings canceled after sixty (60) days prior to the start date of the booking will, forfeit the entire 50% deposit, and incur a fee of the remaining 50%, being the outstanding balance of the total unbooked room nights, unless the exact booking dates are replaced, in which case a cancellation fee of 25% of the total nights booked will apply which will be deducted from the deposit held. There is no refund for early departure.

(Shoulder and Off Peak Season) May 1 through 30th September excluding public holidays
4. Bookings canceled in writing up to fourteen (14) days (including the 3 day grace period) prior to the start date of the booking will incur a cancellation fee of 25% of the cost of the total nights booked.

5. Bookings canceled after fourteen (14) days prior to the start date of the booking will forfeit the full deposit, and incur a fee of the remaining 50%, being the outstanding balance of the room nights booked, unless the exact booking dates are replaced, in which case a fee of 25% of the total cost of the remaining unbooked nights will apply which will be deducted from the deposit held. There is no refund for early departure.

PRIVACY POLICY

Information We Collect

The Personal Information that we may collect broadly falls into the following category:

Information you provide to us: During the course of engaging with us you may provide Personal Information about yourself. Personal Information is often, but not exclusively, provided to us when you make an accommodation booking or make use of our Services, consult with our staff, send us an email, integrate a Service with another website, or communicate with us in any other way.

We will let you know prior to the collection of any information whether the Personal Information we are collecting is compulsory or if it may be provided on a voluntary basis and the consequences, if any, of not providing the information. By giving us this information, you agree to this information being collected, used and disclosed as described in this privacy policy.

Use of Personal Information

We may use the Personal Information we collect through the Services or other sources for a range of reasons, including:

  • To bill and collect money owed to us by you.

This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and those third parties collect billing information to process your orders and credit card payments.

  • To send you system alert messages.

For example, we may inform you about check-in procedures, temporary or permanent changes to your booking, information about power outages or water shortages, and any changes to this privacy policy.

  • To communicate with you about your booking and provide customer service/support.
  •  To meet legal requirements,

Including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.

  •  To provide information to representatives and advisors,

Including attorneys and accountants, to help us comply with legal, accounting, or security requirements. 

  • To prosecute and defend a court, arbitration, or similar legal proceeding. 
  • To respond to lawful requests by public authorities,

Including to meet national security or law enforcement requirements. 

  • To provide, support and improve the Services. 

For example, this may include sharing your information with third parties in order to provide and support our Services or to make certain features of the Services available to you. When we share Personal Information with third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the Personal Information we transfer to them in a manner that is consistent with this privacy policy and applicable privacy laws.

  • To provide Marketing material to you, which can include Special Deals or new property listings. 
  • Other purposes. 

To carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you.

Data Protection Rights

You may have the following data protection rights:

  • To access, correct, update or request deletion of Personal Information. We take reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date. You may contact us directly by emailing us at info@waihekeunlimited.co.nz, to either access, correct, update or delete any such information.

Be aware that requesting deletion, unlike unsubscribing from specific emails, is total and irreversible. This means that we will also lose record of you having ever been on our systems, including any previous instructions you have given us opting out of specific emails types. If you re-join our systems, by voluntarily providing your personal information, you will appear to us as a completely new data subject. This does not affect your other rights in any way.

  • In addition, individuals who are residents of the EEA can object to processing of their Personal Information, ask to restrict processing of their Personal Information or request portability of their Personal Information. You can exercise these rights by contacting us using the contact details provided.
  • Similarly, if Personal Information is collected or processed on the basis of consent, the data subject can withdraw their consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent
  • The right to complain to a data protection authority about the collection and use of Personal Information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available here.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection law. We may ask you to verify your identity in order to help us respond efficiently to your request.

Your Choices and Opt-Outs

Guests and Visitors who have opted in to our marketing emails can opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link at the bottom of our marketing messages.

Also, all opt-out requests can be made by emailing us using the contact details provided.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Our Security

We take appropriate and reasonable technical and organizational measures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

Property Owner login access requires a username and password to gain access. Members must keep their username and password secure, and never disclose it to a third party.

If you have any questions about the security of your Personal Information, you may contact us.