Information We Collect

The Personal Information that we may collect broadly falls into the following category:

Information you provide to us: During the course of engaging with us you may provide Personal Information about yourself. Personal Information is often, but not exclusively, provided to us when you make an accommodation booking or make use of our Services, consult with our staff, send us an email, integrate a Service with another website, or communicate with us in any other way.

We will let you know prior to the collection of any information whether the Personal Information we are collecting is compulsory or if it may be provided on a voluntary basis and the consequences, if any, of not providing the information. By giving us this information, you agree to this information being collected, used and disclosed as described in this privacy policy.

Use of Personal Information

We may use the Personal Information we collect through the Services or other sources for a range of reasons, including:

  • To bill and collect money owed to us by you.

This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and those third parties collect billing information to process your orders and credit card payments.

  • To send you system alert messages.

For example, we may inform you about check-in procedures, temporary or permanent changes to your booking, information about power outages or water shortages, and any changes to this privacy policy.

  • To communicate with you about your booking and provide customer service/support.
  •  To meet legal requirements,

Including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.

  •  To provide information to representatives and advisers,

Including attorneys and accountants, to help us comply with legal, accounting, or security requirements. 

  • To prosecute and defend a court, arbitration, or similar legal proceeding. 
  • To respond to lawful requests by public authorities,

Including to meet national security or law enforcement requirements. 

  • To provide, support and improve the Services. 

For example, this may include sharing your information with third parties in order to provide and support our Services or to make certain features of the Services available to you. When we share Personal Information with third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the Personal Information we transfer to them in a manner that is consistent with this privacy policy and applicable privacy laws.

  • To provide Marketing material to you, which can include Special Deals or new property listings. 
  • Other purposes. 

To carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you.

Data Protection Rights

You may have the following data protection rights:

  • To access, correct, update or request deletion of Personal Information. We take reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date. You may contact us directly by emailing us at, to either access, correct, update or delete any such information.

Be aware that requesting deletion, unlike unsubscribing from specific emails, is total and irreversible. This means that we will also lose record of you having ever been on our systems, including any previous instructions you have given us opting out of specific emails types. If you re-join our systems, by voluntarily providing your personal information, you will appear to us as a completely new data subject. This does not affect your other rights in any way.

  • In addition, individuals who are residents of the EEA can object to processing of their Personal Information, ask to restrict processing of their Personal Information or request portability of their Personal Information. You can exercise these rights by contacting us using the contact details provided.
  • Similarly, if Personal Information is collected or processed on the basis of consent, the data subject can withdraw their consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent
  • The right to complain to a data protection authority about the collection and use of Personal Information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available here.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection law. We may ask you to verify your identity in order to help us respond efficiently to your request.

Your Choices and Opt-Outs

Guests and Visitors who have opted in to our marketing emails can opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link at the bottom of our marketing messages.

Also, all opt-out requests can be made by emailing us using the contact details provided.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Our Security

We take appropriate and reasonable technical and organizational measures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

Property Owner login access requires a username and password to gain access. Members must keep their username and password secure, and never disclose it to a third party.

If you have any questions about the security of your Personal Information, you may contact us.