Reservations and Bookings

Terms of Rental

Following are the terms of agreement regarding the rental of our self-catering properties:

1. The property will be presented in a clean and tidy condition, and is to be left in a similar condition. Guests are responsible for cleaning all utensils, and equipment, disposing of rubbish & replacing all consumable products, including BBQ fuel and firewood, prior to departure.  There are ‘Throw’n’Go’ rubbish receptacles located in the carpark at each ferry terminal – please dispose of your rubbish before you leave the island.
2. All linen will be supplied (unless otherwise stipulated).
3. The property is fully furnished with everything required for holiday rental
4. The lessee will ensure that the number of persons occupying the house is under no circumstances to exceed the numbers stipulated above. Failure to abide by this could see your tenancy terminated with no refund for the outstanding nights booked.
5. Any breakages repairs or damage caused by your negligence during the rental period will be your sole responsibility, and should damage or breakage occur or any items go missing or repairs need to be carried out then you will be fully responsible for the total cost of restoration to the original condition as at the date of the commencement of your rental period.  Any damage or breakages should be reported to the Waiheke Unlimited Office, prior to departure.  Damages/breakages and/or any additional cleaning charges or rubbish removal costs will be charged to the authorised credit card supplied if payment is not arranged with the office, and by signing this agreement you hereby authorise Waiheke Island Unlimited Limited to charge for repairs or replacements under this agreement, and balance payments as per clause 1. of the Confirmation and Cancellation Policy.
6. Neither Waiheke Island Unlimited Limited nor its directors and/or its managers either personally or in their capacity as managers/directors are responsible for any problems that may affect your holiday arising from acts outside of their control.
7. As lessee you will be entitled to quiet and lawful enjoyment of the premises.
8. The arrival and departure times, are to be strictly adhered to unless otherwise agreed to by prior arrangement.
9. Please note that parties, weddings or functions are not permitted in any of the properties
10. No pets allowed unless by prior arrangement.
11. No smoking is allowed in any of the properties – please smoke outside only
12. Bookings are accepted by us in good faith as Agents: We cannot be held responsible for actions taken by the owners of premises that are outside of our control, such as
    (i) the property is sold; (ii) the property is altered in any way; (iii) the property is withdrawn for letting.
    In any of the above or other circumstances, every reasonable endeavour will be made to find alternative accommodation.

Confirmation & Cancellation Policy

1. A deposit of 50% of the total nights booked confirms the rental period with the full outstanding balance, being due and payable prior to arrival.  Balance payments will be applied to the same credit card used for the deposit within 2 working days of arrival, unless notified, in writing, within 48 hours of arrival.

2. The booking can be cancelled with no penalty if made in writing within seven (7) days from the date of this Confirmation.

3. Should events arise beyond the control of Waiheke Island Unlimited Ltd, regarding the availability of this property, then any confirmed booking may be cancelled by Waiheke Island Unlimited Ltd, in which event, all monies paid as deposit shall be refunded in full, and the lessee shall have no further claims against Waiheke Island Unlimited Ltd nor its directors.

(Summer & Peak Season)
4. Bookings cancelled in writing after seven (7) days and within sixty (60) days prior to the start date of the booking will incur a cancellation fee of 25% of the cost of the total nights booked.

5. Bookings cancelled after sixty (60) days prior to the start date of the booking will, forfeit the entire 50% deposit, and incur a fee of the remaining 50%, being the outstanding  balance of the room nights booked, unless the exact booking dates are replaced, in which case a cancellation fee of 25% of the total nights booked will apply which will be deducted from the deposit held. There is no refund  for early departure.

(Off Peak Season)
4. Bookings cancelled in writing after seven (7) days and up to fourteen (14) days prior to the start date of the booking will incur a cancellation fee of 25% of the cost of the total nights booked.

5. Bookings cancelled after fourteen (14) days prior to the start date of the booking will forfeit the full deposit, and incur a fee of the remaining 50%, being the outstanding balance of the room nights booked, unless the exact booking dates are replaced, in which case a fee of 25% of the total cost of the nights booked will apply which will be deducted from the deposit held. There is no refund  for early departure.